Shipping Policy

  • FREE Shipping on orders above $75
  • FREE Canada Wide shipping option below $75 - available option at checkout (No tracking)
  • $10 flat rate international shipping option (Tracked) below $75
  • Please allow for 2-3 business days for products to packaged before shipping. As soon as your order is shipped, you will receive a notification email with tracking details.
  • Canada & USA Shipping Times: 3-5 business days (Tracked)
  • No tracking option: 7-10 business days

I'D LIKE TO ORDER A GIFT FOR SOMEONE, CAN I HAVE IT SHIPPED TO THEIR ADDRESS?

Absolutely! We are so happy and honoured to be part of your gift-giving.

When you approach checkout, you can add a note to your order to let us know this is a gift, and when filling out the shipping address, you will add the name of the person you're buying it for and their direct address.

If you'd like a personalized note/message we can definitely include that for you as well! We will add that in with our informational postcard.

 RETURNS & EXCHANGES

We want to ensure you are 100% satisfied and happy with your purchase, so we accept returns and exchanges as long as it is within 30 days of purchase.

The product should be in the same condition as it was received and that you have your proof of purchase. We are happy to give you an exchange or store credit for any other item in our shop. As we do create in small batch quantities, it is possible that we may not longer have that style in stock.

Please note: the buyer is responsible for all shipping fees, the cost of the item will be refunded but not the original shipping. If the item was discounted, the buyer will receive the price he/she paid not the full retail value of the product.

As all of our products are handmade, please understand that human errors may get the best of us. If your piece is defective or suffers a quality issue, we are always happy to exchange your piece(s). Simply contact us and let us know how we can make your experience better at cassandra@chicmc.com or send us a message on our contact page.